In my role as Trainer and Coach I love to inspire people about design principles, practices and the power of Agile Product Development. Here I am speaking to colleagues at Swiss Post on our engagement in the European Community of Practice "DACH30 Transition to Agile" and the value of shared learning through CoP's. If you want to know more about the DACH30 CoP please visit the site below.

Since more than 5 years I am teaching professional trainings on topics like Customer Experience Management, Design Thinking, Agile Product Development and Lean Startup Practices. Within Swiss Post I am one of the lead trainers for the Customer Experience Management trainings. These trainings vary from 1-2 hours to several days. Here you see snaps from a multi-day basic tranining on CX. Also I am a part-time lecturer at the University of Applied Sciences in Northwestern Switzerland where I am teaching courses on Organizational Transformation. For further information please visit the site below.

One of my main responsibilities as Innovation- and Agile Coach is to design, organize and facilitate various kinds of workshops. Here is an example of a Forecasting Workshop on the topic of Blockchain Technologies and its possible implications for Swiss Post. Out of this two day workshop we generated around 25 new ideas and brought around 8 of those ideas into the business units of Swiss Post. The two days where pact with high intense and interactive sessions with around 15 to 20 people participating from all departements of Swiss Post.

In 2013 the PostFinance E-Banking System was going to be overhauled completly. The team at this time did not had any experience with agile software development. My task was twofold. First I was tasked with the interaction design of the primary User Interaction flows together with the team and Interface Designer. Secondly I was transforming the team and management structure by setting up and coaching the agile delivery team and local Scrum Master. The project was a total success. In just 9 months the team was able to deliver a whole E-Banking solution and for the first time a product that exceeded quality and functionality expectations by all measures. Through this achievement PostFinance was able to take back the spot as Number One in E-Banking in Switzerland.

One aspect of my work I truly love is Rapid Prototyping. Making ideas visible and tangible is the most fun part of my work. Here is an example of a project where we were looking at the Customer Journey of cash handling and management for SME businesses in Switzerland. Swiss Post has reduced its dense network of physical branch offices in the last years due to high costs but was eager in creating a much more rich variety of alternatives. The branch network was very important for the physical cash management of SME's. In order to make this more accessible and available 24/7 I created a physical mock-prototype of such a device within a few hours. The digital interface was mocked by an iPad running a prototype interface design. Through this we were able to work through the Journey with customers and partners.

The project had already gone through some value proposition changes and technical restructurings but it somehow still didn't achieved the anticipated growth rates. I sat down with the Product Owner and part of the team and we did a series of Product Pivoting Sprints (3-5 Days) to find out what exactly the feature set of the product should look like. Through this series of rapid prototyping, customer engagement and design work, the product team was able refine it's value proposition on the market and gain new possible growth areas. The Product "MyLocal Services" is now a key Product of Swiss Post in it's Public Services offerings.